Frequently Asked Question
Once an order is placed, order processing usually takes 5~7 business days. Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:
United States: 12 – 45 days
Canada, Europe: 12 – 50 days
Australia, New Zealand: 15 – 50 days
Rest of the world: 15 – 60 days
Please note that orders of multiple items may ship separately for expediency, but there’s no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages. If you have any question, please send an email to us at support@ymvogues.shop
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We use PayPal and Stripe, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via PayPal and Stripe.
We have a complete and clear return and refund policy, please rest assured to shop. Under the premise of complying with the corresponding policies, we will process refunds and returns for you as soon as possible, usually within 3~4 weeks.
